Privacy policy.
Introduction
The Haven respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how The Haven collects, uses, stores and protects your personal data when you visit our website, book services, attend classes or interact with us.
We aim to be transparent about how your information is used and to ensure it is handled responsibly and in accordance with UK data protection laws.
Who We Are
The Haven is operated by:
THE HAVEN (HEALTH AND WELLNESS) LTD
Company Number: 16964634
Registered Address:
67 Stoke Hill
Bristol
England
BS9 1EP
Email: welcome@thehavenwellness.co.uk
Telephone: [INSERT TELEPHONE NUMBER]
Website: www.thehavenwellness.co.uk
For the purposes of data protection law, THE HAVEN (HEALTH AND WELLNESS) LTD is the Data Controller of your personal information.
Information We Collect
We may collect and process the following information
Information You Provide Directly
When you:
Create an account
Book a class, event or membership
Complete an enquiry form
Contact us by email
Subscribe to marketing communications
Attend classes or wellbeing experiences
We may collect:
Name
Email address
Telephone number
Postal address
Date of birth (where required)
Emergency contact details
Booking history
Membership information
Communication preferences
Health and Wellbeing Information
To help us provide services safely, we may collect limited health-related information where relevant, including:
Existing injuries
Medical conditions that may affect participation
Pregnancy status
Accessibility requirements
Information provided in health declarations or waiver
This information is only collected where necessary and is handled with additional care and confidentiality.
Website Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device information
Website usage data
At present we do not actively use third-party analytics platforms such as Google Analytics, but our website and service providers may collect limited technical information necessary for website functionality and security.
How We Use Your Information
We use your information to:
Manage bookings and memberships
Provide classes, events and wellbeing services
Communicate with you regarding your bookings
Respond to enquiries
Process payments
Maintain customer records
Ensure participant safety
Send marketing communications where you have consented
Improve our services and customer experience
Comply with legal obligations
We will only use your information where we have a lawful basis to do so.
Marketing Communications
We may send you information about classes, events, memberships, offers and wellbeing content where:
You have opted in to receive marketing communications; or
We are permitted to do so under applicable law.
You can unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.
Marketing communications may be delivered through Arketa or other approved communication platforms used by The Haven.
Payments
Payments made through The Haven are processed securely by Stripe.
We do not store or have access to your full payment card details.
For more information, please review Stripe's privacy policy directly.
Booking Platform and Customer Accounts
The Haven uses Arketa to manage bookings, memberships, customer accounts and our branded member application.
Information you provide through Arketa may include:
Account details
Booking history
Membership information
Health declarations
Emergency contact information
Arketa processes this information on our behalf in accordance with its own privacy and security obligations.
International Data Transfers
Some of our service providers, including Arketa, may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that your information remains protected in accordance with UK data protection requirements.
Sharing Your Information
We do not sell your personal information.
We may share information only where necessary with trusted service providers, including:
Arketa
Stripe
Email and communication providers
Professional advisers where required by law
Any future charitable initiatives or community programmes operated by The Haven will require separate consent where personal information is shared or used for additional purposes.
Data Retention
We retain personal information only for as long as necessary to:
Deliver our services
Maintain business records
Meet legal, accounting and regulatory obligations
Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing activities
Object to processing
Withdraw consent where consent is relied upon
Request transfer of your information to another provider
To exercise any of these rights, please contact:
welcome@thehavenwellness.co.uk
Children and Young People
The Haven's services are primarily intended for adults.
Where individuals under the age of 18 participate in classes, programmes or events, parental or guardian consent may be required.
Any personal information relating to children or young people will be handled with appropriate care and in accordance with applicable data protection laws.
Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
While no online system can guarantee complete security, we work with reputable service providers and follow reasonable security practices to protect your information.
Cookies
Our website may use cookies and similar technologies to ensure the website functions properly and to improve user experience.
A separate Cookie Policy may provide further information about the cookies used on our website and how you can manage your preferences.
Complaints
If you have concerns about how we handle your personal information, please contact us first and we will do our best to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.
The latest version will always be available on our website and the date at the top of this policy will indicate when it was last updated.
Last updated - June 2026